Payment can be made by any method specified in the payment section of this website and It will be debited and cleared from your account as set out in the payment section of the website.
All credit / debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery. These checks are done electronically but in some circumstances it may be necessary for us to request further details from the cardholder via email.
Every delivery will include a valid VAT receipt.
Refusal of transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold, removing or editing any materials or content, refusing to process a transaction or suspending any transaction after processing has begun.
Note that you will not be charged for forthcoming items until the items are actually sent out to you.
You will receive an email confirmation of your order shortly after placing an order. If you have any enquiry regarding your order you can contact us via email on firstname.lastname@example.org. If we are unable to fulfil your order due to availability or any other difficulty you will be refunded for the unavailable item.
Each product purchased is sold subject to its product description.
If you are not completely satisfied with your order we will be happy to offer an exchange, either in the form of another product, or a gift voucher from The City-State.com. (see returns policy bellow).
We will make every reasonable effort to deliver the products ordered within the delivery timeframe. However, if we have insufficient stock to deliver the goods ordered, or there is a delay in processing the order, we will notify you as soon as possible explaining the situation and if need be offer a choice of an alternative or eventually to re-credit your account for the amount involved. The refund will be made within 30 days of order. We will notify you of such action via email to the address given on your order form.
Cancellation of contract and cooling off period.
You have the right to cancel your contract provided this is done within a seven day period following the receipt of the item. On cancellation of the contract, you are under duty to restore goods to us and in the mean time to take reasonable care of them. You are required to pay for the postage if you wish to return the goods. Note that this does not affect your statutory rights.
You are also responsible for the care of the goods until they reach us, at the returns correct address, as specified below.
Send the goods along with your original receipt to:
12 Bristol Mews
If you would prefer you are entitled to a refund provided you request this in writing or email within 7 working days of receipt of the goods.
Refunds will be effectuated within 30 days of receipt of the goods.
Please note that the refund does not include the cost of carriage and that you are also liable for the return carriage costs. If the you fail to return the goods you will be charged the full cost of their recovery. You are under a duty to take care of the goods until they are returned.
How to proceed if you wish to return / exchange
Please do make sure you have a valid receipt and contact us by email on email@example.com